fidesfashion web store FAQ section

Yes, all of them are in stock. Since everything is either overstocks or shelf pulls from department stores, there is only one in stock for each style or size. Fides Fashion is unable to restock the same item once it is sold out.

99% of our clothing are brand new with their original manufacturer's hangtags. The other 1% are used or new without tags (NWOT). You may find the used clothing section under the "categories" tab on the upper right. Keep in mind that those hangtags on new clothing shows multiple markdowns in price, and some hangtags are cut to prevent store returns. All shoes are brand new without its original box. All our items are genuine, we never sell fakes or knockoffs.

A sales tax of 9.5% will be added for items that ship to California only. (According to California State Board of Equalization, a 1% sales tax increase is effective starting April 1, 2009. The tax rate increase will expire by 2011 or 2012, depending on voter's approval.) All non US buyers are responsible for their own country's custom and/or duties taxes. The content of all international shipment will be clearly stated for custom purposes.

Fides Fashion accepts any major credit cards through Google Checkout or Paypal. If you choose Paypal, it will prompt you to log in for payment after you placed your order. If you do not have a Paypal account, make sure you select to pay by credit card option on the left hand side of the page.

We ship within one business day once payment is cleared. We ship using USPS First Class Mail or Priority Mail with delivery confirmation.

Yes, besides US and Canada, along with APO/FPO addresses, Fides Fashion also ships to Australia, Denmark, France, Germany, Japan, Netherlands, Sweden, and the United Kingdom.

Return is acceptable ONLY if communication is received within 7 days (after the delivered date). Only the sales amount would be refunded (excluding postage fee). Please email us using the email address on your packing slip before returning any item. Items must be unworn with original tags, packaging and a copy of the packing slip. Items will be inspected first before refund are issued. Buyer is responsible for their own return postage. There is no restocking fees.

Each item has its own respective shipping charge base on weight, and it is displayed next to the product picture. We do combine shipping on multiple items, and the combined total will be reflected in the shopping cart. All shipping charges include insurance.

All items are insured with a third party provider. If the item is damaged or lost, Fides Fashion will refund the full amount including shipping charges. In order to receive a refund, contact us and we will ask you to sign a claim form. You will be asked to provide damage descriptions and/or pictures. Please retain all packaging material and damaged goods in its original form as received. Damage claim must be filed immediately. For lost claims, a 21-days wait is required for domestic shipments; a 45-days wait is required for international shipments.

You may click on "Ask Seller a Question" link provided in any product listing for any type of questions. You may also email us using the email address on your packing slip regarding lost/damage claim. All inquiries will be answered within 1 business day.

No, you do not need a Paypal account. Fides Fashion accepts all major credit cards (MasterCard, VISA, American Express, Discover) through Paypal or Google Checkout.